CONTACT

Talk to StrataLogic

Every message reaches the small team that builds and supports our products. Email is the fastest way to reach us, and we aim to reply within one U.S. business day. Pick the address that matches your question below to skip a hop.

Support

Help with PointScout (Desktop & Mobile), FieldIntel, or LandLedger -- bugs, setup, sync, and license activation.

support@stratalogic.io

Sales & demos

Pricing, a live walkthrough, or a design-partner pilot for your firm or county office.

sales@stratalogic.io · Book a call

App support -- PointScout Mobile

PointScout Mobile is the free field app for survey crews -- available now on Android, with an iOS version coming soon. For the quickest resolution, email support@stratalogic.io with the subject "PointScout Mobile support" and include:

  • Your device model and OS version (for example, iPhone 15 / iOS 18, or Samsung Galaxy Tab Active / Android 14)
  • The app version, shown at the bottom of the in-app Settings screen
  • What you were trying to do and what happened instead
  • Whether it involves cloud sync with a PointScout Desktop subscription, and if so the account email used

Desktop, FieldIntel & LandLedger

For the office and server products -- PointScout Desktop, FieldIntel (Server and Managed), and LandLedger -- email support@stratalogic.io. Helpful details include your product and version, your operating system, and the invoice number from your purchase. Common topics:

  • Installation, updates, and license activation
  • Cloud sync between PointScout Desktop and field devices
  • FieldIntel ingest, search, and Theo questions (on-premises or managed)
  • LandLedger right-of-way project setup

Accounts, billing & licensing

Subscriptions purchased through the StrataLogic store are tied to the email used at checkout. We can help with:

  • License activation -- if a paid product will not activate, email us the account email and invoice number so we can verify the order.
  • Refunds -- handled per our Terms of Service; reach out and we will walk through the options.
  • Cancellation or plan changes -- manage a subscription from your account dashboard, or email us and we will take care of it.

Email support@stratalogic.io with the subject "Billing and licensing."

Privacy & data requests

For data access or deletion requests, or any GDPR / CCPA question, start with our Privacy Policy, then email support@stratalogic.io if your request is not covered there.

Press & business

Media, partnership, and business-development inquiries (including integrations and licensing) are welcome at sales@stratalogic.io. A short note on the nature of the inquiry and any deadline helps us route it quickly.

Mailing address

StrataLogic LLC
Bloomington, Indiana
United States

Email is preferred for the fastest response. We will provide a full postal address on request for legal or contractual needs.

Response times

We operate on U.S. business hours, Monday through Friday, and aim to respond to every message within one business day. Email keeps a written record and lets us route your request to the right person -- for a live conversation about your needs, the fastest path is to book a call.